Legal · Billing
Refund Policy
- Effective date:
- 2026-08-25
- Last updated:
- 2026-09-29
Refunds are issued by Lemon Squeezy, our Merchant of Record, on our authorization.
14 days
Free trial
No card is charged. Cancel any time from the dashboard at zero cost.
7 days
Money-back guarantee
Full refund if you ask within 7 days of your first charge. Once per merchant.
3 business days
We answer every request
That is how long we take to reply with a decision.
Vizvox is committed to a fair, transparent refund policy. Because payments are processed by Lemon Squeezy Inc. (our Merchant of Record), refunds are ultimately issued by Lemon Squeezy on our authorization. Please review both this policy and the refund terms in Lemon Squeezy's Buyer Terms & Conditions at https://www.lemonsqueezy.com/buyer-terms.
14-Day Free Trial
Every new Merchant starts with a 14-day free trial. No credit card is charged during the trial. You can cancel at any time from the dashboard with zero cost. If you cancel before the trial ends, you owe nothing.
First 7-Day Money-Back Guarantee (post-trial)
If, within 7 days of your first charge, you decide Vizvox is not right for your business, you may request a full refund by emailing mahmood@vizvox.io from the email address associated with your account. Include your subscription ID and brief reason.
Conditions:
- Request must be received within 7 days of the first charge (not counting trial period)
- Available once per Merchant (not per multiple subscriptions from the same Merchant)
- Refund is processed within 7 business days to the original payment method
After 7 Days (Standard Rule)
After the first 7-day window, Vizvox subscriptions are non-refundable for the current billing period. You may cancel at any time from the dashboard; service continues until the end of your current billing period, and no further charges will be made.
We do NOT prorate refunds for partial months.
Exceptions Where Refunds Are Available
We will consider refunds outside the 7-day window in the following circumstances:
4.1 Verified Service Outage
If the Service is unavailable for more than 24 continuous hours in a calendar month due to Vizvox's fault (excluding scheduled maintenance and third-party outages we cannot control — Meta, AWS, Supabase, OpenAI, Lemon Squeezy, Vercel, Cloudflare), you may request a prorated credit for the affected days.
4.2 Duplicate Charge
If Lemon Squeezy processed a duplicate charge for the same billing period, we will refund the duplicate immediately.
4.3 Fraudulent Signup on Your Payment Method
If someone signed up using your payment method without authorization, contact us immediately with proof (bank statement, disputed transaction ID) and we will refund and terminate the account.
What Is NOT Refundable
Refunds are NOT available for:
- Meta message fees (paid by Merchant directly to Meta; not collected by Vizvox)
- Downgrades or plan changes (take effect at next billing cycle)
- Merchant WABA suspension by Meta (Merchant's responsibility per Terms §2)
- Merchant misuse resulting in account suspension by Vizvox
- Dissatisfaction with AI-generated response quality after the 7-day window (please use the 14-day trial to evaluate)
- Third-party costs incurred by Merchant (their own OpenAI usage, Cloudflare, etc.)
How to Request a Refund
Email mahmood@vizvox.io with:
- Subject: "Refund Request — [Your Business Name]"
- Merchant email address on account
- Lemon Squeezy Subscription ID (visible in your billing dashboard)
- Brief reason for the request
- If applicable: proof (screenshots of outage, bank statement, etc.)
We respond within 3 business days with a decision. Approved refunds are processed by Lemon Squeezy within 5-7 business days and appear on the original payment method within your bank's normal processing time (often another 2-5 days).
Chargebacks
Before filing a chargeback with your card issuer, please contact us first — most concerns can be resolved directly and faster than a chargeback. Filing a chargeback without first attempting resolution may result in account termination and a permanent ban from future signups.
Affiliate Referral Refunds
If a refund is issued for a subscription that generated affiliate commission, the commission will be reversed from the affiliate's balance per Lemon Squeezy's standard affiliate program mechanics.
Contact
Vizvox (sole proprietor: Mahmood Nawaz)
Refund inquiries: mahmood@vizvox.io
Website: https://vizvox.io
Billing processor: Lemon Squeezy Inc. — https://www.lemonsqueezy.com
Need a refund?
Email us from your account address with your Lemon Squeezy Subscription ID and a brief reason. We respond within 3 business days.
This Refund Policy is a template starting point. Consult a qualified attorney in your jurisdiction before final publication. Vizvox does not provide legal advice.